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Services | Support

Knowledge and Resources

Services | Support

On-Premises & AWS Elemental Cloud Support

AWS Elemental Live, AWS Elemental Server, AWS Elemental Delta, AWS Elemental Conductor, AWS Elemental Cloud

AWS Elemental User Community

The AWS Elemental User Community is a platform to help our customers and partners better collaborate, share, and learn with us and with each other. A few of the key community offerings include (login required):

User Forum
Ask questions about products, get involved in useful discussions with other community members

Knowledge Base
Our repository of articles designed and written to assist you

Product Documentation
A comprehensive collection of Release Notes, User Guides, Install & Configuration Guides and more

Software & Licenses Center
Download software and access your software licensing needs

Support Cases
View your current cases and open new support cases when necessary

If you have an active AWS Elemental service plan, the AWS Elemental User Community also gives you access to your own private support space, where you can contact our technical support team and submit and manage your support cases.

If you are a member of our global network of value-added resellers and system integrators, you have access to a wealth of sales and support resources that will empower you to deliver AWS Elemental solutions to customers.

AWS Elemental User Community ( Request Account )

In the Cloud Support

AWS Elemental MediaConvert, AWS Elemental MediaLive, AWS Elemental MediaPackage, AWS Elemental MediaStore, AWS Elemental MediaTailor

AWS Developer Forums: Media Services

The goal of Amazon Web Services Forums is to provide an environment in which all community members can freely exchange thoughts, ideas, knowledge, and opinions. A few of the key offerings include:

Media Services Discussion Forums
Ask questions about services, get involved in useful discussions with other community members

AWS Documentation
Useful information about services ranging from introductions to advanced features

Support Center
Technical support is available for Developer, Business, or Enterprise support plans

Whether you are new to AWS, or continuing to increase your adoption of services as you develop applications and build business solutions in the cloud, we want to provide the right resources to support your success. Click here to find out more about AWS Support Plans.

AWS Media Services Forum

Professional Services

AWS Elemental Professional Services offer engagement-based delivery of consulting, integration, and implementation to support customers in deploying both traditional and IP-based video services. From upfront consulting on customer requirements through design and implementation, the outcome for customers is faster time to market, more efficient delivery mechanisms, improved monetization capabilities and reduced distribution costs. Read about available services from AWS Elemental or Contact Us to see how our services can help you.

Contact Us

Phone Support

Standard phone support (8 x 5, during regional Technical Support Center business hours)

Americas (US)
+1 503-222-3212 (local)
+1 888-900-8104 (toll-free)

EMEA (UK)
+44 118 929 8195 (local)
+44 0800 056 3653 (toll-free)

APAC (HK)
+852 3478 3804 (local)
+852 800 964386 (toll-free)

Priority hotline phone support (24 x 7, for critical issues outside TSC business hours) Provided with eligible Service Plan