Services | Support

Knowledge and Resources

Services | Support

Professional Services

AWS Elemental Professional Services offers engagement-based delivery of consulting, integration, implementation, and training to support customers in deploying both traditional and IP-based video services. From upfront consulting on customer requirements through design and implementation, the outcome for customers is faster time to market, more efficient delivery mechanisms, improved monetization capabilities and reduced distribution costs. Read about available services from AWS Elemental.

The AWS Elemental Support Services team is also available to answer questions or address issues related to AWS Elemental software and services, based on service levels defined in the AWS Elemental Service Plans. Our world-class team of Support Engineers is located in three Technical Support Center (TSC) locations (Portland, OR, London and Hong Kong). Contact information can be found on the right.

AWS Elemental User Community

The AWS Elemental User Community is a platform to help our customers and partners better collaborate with us and with each other. The community includes a regularly updated Knowledge Base, a User Forum discussion area, an expanded Product Documentation area, and a private collaboration area for your internal and AWS Elemental teammates. You can also share with and learn from other AWS Elemental Users. Access to the AWS Elemental User Community is available to AWS Elemental customers and partners.

If you have an active AWS Elemental service plan, the AWS Elemental User Community also gives you access to your own private support space, where you can contact our technical support team and submit and manage your support cases.

If you are a member of our global network of value-added resellers and system integrators, you have access to a wealth of sales and support resources that will empower you to deliver AWS Elemental solutions to customers. Log into the AWS Elemental User Community.

AWS Elemental Cloud

AWS Elemental Cloud is a Platform as a Service (PaaS) built on AWS cloud infrastructure that enables video providers to rapidly deploy multiscreen offerings for live and on-demand content. The platform automatically provisions and dynamically scales any combination of AWS Elemental video processing, delivery, and storage services within a secure private network. If you are an active AWS Elemental Cloud user, log into your account.

Contact Support

Email Technical Support
support@elemental.com

Standard phone support (8 x 5, during regional TSC business hours)
Americas (US)

  • +1 503-222-3212 (local)
  • +1 888-900-8104 (toll-free)

EMEA (UK)
  • +44 118 929 8195 (local)
  • +44 0800 056 3653 (toll-free)

APAC (HK)
  • +852 3478 3804 (local)
  • +852 800 964386 (toll-free)
 

Priority hotline phone support (24 x 7, for critical issues outside TSC business hours)

  • Provided with eligible Service Plan