Services | Support

Knowledge and Resources

Services | Support

Customer success is our top priority. Our customers and partners have 24-hour access to tools and resources to get the most out of the Elemental platform.

Elemental User Community

The Elemental User Community is a platform to help our customers and partners better collaborate with us and with each other. The community includes a regularly updated Knowledge Base, a User Forum discussion area, an expanded Product Documentation area, and a private collaboration area for your internal and Elemental teammates. You can also share with, and learn from, other Elemental users. Access to the Elemental User Community is available to Elemental customers and partners. Log into the Elemental User Community.

If you have an active Elemental service plan, the Elemental User Community also gives you access to your own private support space, where you can contact our technical support team, and submit and manage your support cases.

Partners Access to the User Community

The Elemental User Community provides detailed information for a global network of value-added resellers and system integrators. It includes sales and support resources that empower our partners with the knowledge to deliver Elemental solutions to customers. Log into the Elemental User Community.

Support Services Team

In addition to resources available in the Elemental User Community, the Elemental Support Services team is available to answer questions or address issues related to Elemental software and services, based on service levels defined in the Elemental Service Plans. Our world-class team of Support Engineers is located in three Technical Support Center (TSC) locations (Portland, OR, London and Hong Kong).

Contact Support

Email Technical Support

Standard phone support (8 x 5, during regional TSC business hours)
Americas (US)

  • +1 503-222-3212 (local)
  • +1 888-900-8104 (toll-free)

  • +44 118 929 8195 (local)
  • +44 0800 056 3653 (toll-free)

  • +852 3478 3804 (local)
  • +852 800 964386 (toll-free)

Priority hotline phone support (24 x 7, for critical issues outside TSC business hours)

  • Provided with eligible Service Plan